Support
We're here to help.
Contact us
Email contact@singscroll.com. We usually reply within 2 business days. Tell us your device (iPhone, Android or computer), the song and what happened.
SingScroll doesn't follow me
- Check the microphone permission: iPhone Settings → SingScroll → Microphone and Speech Recognition.
- Make sure the song's language is right (menu ••• → Song language).
- Sing a few words clearly: SingScroll finds your place within 2 or 3 words. You can also tap a line to start there.
- Very loud instruments can cover your voice: keep the phone closer to you than to the amp.
Subscriptions
- Restore Pro on a new device: open the Pro screen and tap “Restore purchases”, with the same Apple or Google account.
- Cancel: iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions.
- Refunds are handled by Apple or Google: reportaproblem.apple.com or Google Play's order history.
Your songs
Songs and playlists are stored on your device only. Deleting the app deletes them, unless your device backs up app data.